Helpful information

Welcome to our frequently asked questions page. Here, you'll find answers to common inquiries about our beautiful eternal ribbon flowers, custom orders, and general shop policies. We aim to make your experience with Creations by Haylea as smooth and enjoyable as possible.

Frequently asked questions

At Creations by Haylea, we pour our heart into every eternal ribbon flower arrangement. Our commitment to quality and customer satisfaction guides everything we do. Below are some common questions to help you understand our process and products better.

What are eternal ribbon flowers?
Eternal ribbon flowers are handcrafted floral arrangements made from high-quality ribbons, designed to last forever. They offer a lasting alternative to fresh flowers, perfect for gifts, decor, and special occasions.

How do I place a custom order?
You can place a custom order by visiting our Custom Bouquet Order page. There, you can choose flower colors, add chocolates or butterflies, and specify any special requests.

How much does a custom order cost?
The cost of a custom order varies depending on the complexity, size, and specific customizations you choose. Once you submit your custom order request, we will provide you with a detailed quote.

What payment methods do you accept?
We currently accept payments via Cash App ($hayl3aa). Instructions for payment will be provided upon order confirmation.

Do you offer local pickup?
Yes, local pickup is available in Gainesville, Georgia. The exact meeting location will be provided privately after your order is confirmed.

Do you ship nationwide?
Yes, we offer nationwide shipping for all our eternal ribbon flower arrangements. Shipping costs will be calculated at checkout.

How long does it take to make my order?
Orders can take between 4-10 business days to create, depending on the complexity of the design and our current volume. We strive to complete all orders as quickly as possible without compromising quality.

What is your refund and cancellation policy?
Due to the custom and handmade nature of our products, all sales are final. Cancellations are generally not accepted once production has begun. Please contact us directly if you have any concerns about your order.

What should I know before ordering?
Please note that flowers can take up to 4-10 business days to create, depending on their complexity and current demand. Our ribbon flowers are very low maintenance; simply keep them out of prolonged direct sunlight to prevent fading and avoid getting them wet. Occasional dusting will keep them looking beautiful.

Can I request specific colors not listed?
Yes, we welcome special requests for colors not typically listed. Please specify your desired colors in the custom order form, and we will do our best to accommodate.

Are the arrangements suitable for weddings?
Absolutely! Our eternal ribbon flowers are perfect for weddings, offering beautiful, lasting bouquets and decor that you can cherish forever.

How do I care for my eternal flower arrangement?
Caring for your ribbon flowers is very low maintenance. Keep them away from prolonged direct sunlight to prevent the ribbon from fading and avoid getting them wet. Occasionally dust them gently to maintain their beauty.

Have more questions?

If you couldn't find the answer you were looking for, please don't hesitate to reach out. We're here to help you create the perfect eternal flower arrangement for any occasion.